Empower Your Business with GoTo Connect - A Unified Cloud Communication Solution
As a trusted partner and reseller of GoTo, we bring you the GoTo Connect platform–a comprehensive, all-in-one cloud communication solution designed to keep your business connected, productive, and secure.
Why GoTo Connect?
Unified Communications
With GoTo Connect, enjoy seamless integration of voice, video, messaging, and collaboration tools, all within a single platform. Whether it's making a call, holding a video conference, or chatting with your team, GoTo Connect simplifies it all.
Scalable for Any Business Size
Whether you're a small business or an enterprise, GoTo Connect's cloud-based platform grows with you. Easily add or remove users and features as your business needs change–it's that simple.
Work From Anywhere
GoTo Connect enables your team to stay productive, no matter where they are. Whether in the office, at home, or on the go, GoTo Connect offers the flexibility to communicate and collaborate from any device, anywhere.
Industry-Leading Reliability
With 99.999% uptime, GoTo Connect ensures your business is always connected. You can trust in its robust security and reliability to keep your communications running smoothly.
Simple business communications
GoTo has everything you need to communicate, collaborate, and elevate customer experiences, all in one solution designed to scale as you grow.
GoTo Connect Phone System
Grow your business with an easy-to-manage, easy-to-use business phone system packed with 100+ features for all your communication needs.
GoTo Connect Customer Engagement
Elevate customer interactions across digital channels with the award-winning cloud phone system with added engagement tools
GoTo Connect CX
Improve customer satisfaction and elevate team performance with the GoTo cloud phone system and AI-driven customer communication solution.
GoTo Connect Contact Center
AI-powered omnichannel contact center solution designed to empower agents and inform supervisors with easy IT management.
Modernize Communication with GoTo Connect's Business Phone System
GoTo Connect's Business Phone System offers a powerful, cloud-based solution to handle all your company's calling needs. Built on a foundation of reliability and flexibility, it's designed to help businesses improve call quality, manage call flows, and enhance customer communication.
Key Features of GoTo Connect's Business Phone System:
- HD VoIP Calling:
Experience crystal-clear audio with HD VoIP, ensuring professional and reliable voice communications every time you pick up the phone. - Auto Attendant & Call Routing:
Provide your customers with a seamless calling experience using automatic call distribution and intelligent call routing to ensure they always reach the right person or department.
- Call Recording & Reporting:
Record calls for training or compliance purposes, and access detailed call analytics to track performance and gain insights into your communication patterns. - Customizable Call Flows:
Design personalized call flows and IVR menus to efficiently route callers based on their specific needs, improving customer service and reducing wait times. - Mobile & Desktop Apps:
With GoTo Connect's mobile and desktop apps, you can make and receive business calls from anywhere, using your preferred device. Stay connected on the go and ensure you never miss a call. - Voicemail to Email:
Automatically send voicemail transcriptions directly to your email, so you can easily keep track of messages and respond promptly, even when you're away from the phone.
Boost Customer Engagement with GoTo Connect's Customer Engagement Software
GoTo Connect's Customer Engagement Software helps businesses strengthen their connection with customers by providing efficient, personalized, and data-driven communications across every touchpoint.
Key Features of GoTo Connect's Customer Engagement:
- Multichannel Communication:
Engage customers through their preferred channels–whether it's voice, SMS, email, or social media-and provide a consistent experience across all platforms. - Automated Workflows:
Save time and ensure no customer interaction slips through the cracks with automated follow-ups, notifications, and reminders, improving overall customer satisfaction and engagement. - Customizable Campaigns:
Easily create and manage tailored campaigns to boost customer engagement. From promotions to service reminders, GoTo Connect makes it simple to reach the right audience at the right time.
- Customer Insights & Analytics:
Design personalized call flows and IVR menus to efficiently route callers based on their specific needs, improving customer service and reducing wait times. - Enhanced Contact Center Integration:
Seamlessly integrate your contact center with GoTo Connect's Engagement Software to provide a holistic view of customer interactions, making it easier for agents to provide informed, timely, and personalized service.
Deliver Exceptional Customer Experiences with GoTo Connect's CX Platform
With GoTo Connect's Customer Experience (CX) Platform, your business can centralize all customer communications into one simple, yet powerful platform. Engage customers seamlessly across their preferred digital channels, and empower your team with AI-enhanced tools to deliver top-notch service.
Key Features of GoTo Connect's CX Platfrom:
- Multichannel Communication:
Connect with customers on their favorite channels, including WhatsApp, SMS, web chat, Facebook, and Instagram. Centralize all conversations into one shared inbox to ensure no message is missed and team members can pick up conversations without disruption. - AI-Enhanced Administration:
Simplify operations with AI-driven tools like GoPilot, which streamlines administrative tasks and enhances your team's self-service capabilities. Deep links, quick deployments, and smart navigation tools make managing the platform easy and efficient.
- Data-Driven Insights:
Leverage AI-powered analytics to transform raw call data into actionable insights. Features like call transcription, summarization, and advanced reporting allow you to continuously improve customer interactions and satisfaction. - Robust Communication System:
Benefit from GoTo's award-winning phone system with 100+ enterprise-grade features, such as unlimited call routing, auto-attendant, customizable softphones, and more. GoTo Connect brings together all your communication needs in one platform. - AI-Powered SMS Campaigns:
Launch personalized, AI-powered SMS campaigns with just a few clicks, and reach your customers faster through tailored messaging. Whether it's promotions or service notifications, GoTo Connect helps you stay engaged with your audience.
Enhance Customer Interactions with GoTo Connect Contact Center
Transform your customer interactions with GoTo Connect Contact Center–a powerful, omnichannel communication solution designed to elevate every conversation and deliver superior customer experiences. With seamless scalability, AI-driven insights, and real-time reporting, your business can manage every customer interaction with ease and precision.
Key Features of GoTo Connect's Contact Center:
- Omnichannel Communication:
Meet your customers on the channels they prefer–whether it's voice, SMS, web chat, social media, or email. GoTo Connect Contact Center synchronizes these channels into one unified platform, allowing customers to seamlessly switch between them without losing context, improving the overall customer experience. - AI-Powered Insights:
Leverage AI-enhanced optimization to gain deep insights into customer interactions. With features like sentiment analysis, call summarization, and intelligent routing, your team can provide more personalized, efficient, and data-driven support. AI also helps reduce call wrap-up times and enables real-time support to boost customer satisfaction.
- Advanced Call and Queue Management:
Benefit from features such as intelligent call routing, customizable ring strategies, and real-time call queue alerts. With advanced call queue management, you can ensure that calls are always directed to the most appropriate agent, reducing wait times and improving first-contact resolution (FCR). - Scalability and Flexibility:
Whether you're a small business or a large enterprise, GoTo Connect Contact Center scales effortlessly to meet your needs. With unlimited users, menus, queues, and extensions, your team can manage increasing volumes of customer interactions without compromising on service quality.
AI-Driven Customer Satisfaction
GoTo Contact Center's AI Optimization add-on takes customer experience to the next level by providing real-time sentiment analysis and proactive alerts. Supervisors can intervene immediately when negative sentiment is detected, improving first-contact resolution and overall customer satisfaction.
Optimize Contact Center Efficiency with Data-Driven Success
With GoTo Connect Contact Center, you gain complete visibility into your contact center's performance across all communication channels. Use powerful analytics to track key performance indicators (KPIs), such as call volume trends, agent talk time, customer satisfaction (CSAT) scores, and more. Implement automated customer surveys to gather feedback and continually refine your customer experience strategies.
Secure IT support software
With essential features like remote support, RMM, IT asset management and beyond, GoTo keeps everyone connected, wherever work happens
Key Features of GoTo Connect's Contact Center:
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Omnichannel Communication:
Make running your business easier than ever with all-in-one IT management and support software that has all the essential IT features built right in.
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Rescue
The right tools empower enterprises to provide seamless remote support on any Mac, PC, or mobile device.
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Central
Enable remote IT while keeping your business secure with remote access, monitoring, and management.
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Pro
Everything you need for secure access and file sharing – from anywhere.
Award-winning solutions for every business
All the essentials your business needs to keep everyone connected.
Cloud Phone System
Whether you want to add VoIP capabilities to your existing phone system or are ready to make the switch, GoTo helps you connect.
Remote Support
Seamlessly solve just about any tech issue – from anywhere – with GoTo's flexible, secure remote support software.
Contact Center
Elevates customer experiences and boosts employee satisfaction with seamless omnichannel communication and AI-driven insights for faster, more personalized interactions.
See how GoTo can work for you
Let us show you how GoTo powers businesses like yours with a product demo. Want to know more? Fill out this form to connect with us.
The Process of Partnering with a Hosted VoIP Partner
Partnering with us is simple.
- Schedule a Discovery Call where we learn about your situation while identifying and discussing your technology challenges - we'll schedule an on-site visit, if applicable.
- You'll receive valuable guidance, information, and recommendations at no cost as we determine if we're a good fit to work together.
- We'll deliver a proposal and custom plan that outlines how we'll solve your issues and work together to exceed your expectations.
- You decide if we're the right partner for you. From there, we'll handle the rest and always keep you informed.
Not Ready to Contact Us Yet?
Download this guide on The Top 5 Things to Consider with Business Communications & VoIP.
